Privacy Policy

CryoClean Solutions ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through our website (cryocleansolutions.co.za) and how we use it, in line with the Protection of Personal Information Act ("POPIA") of South Africa and, where applicable, the EU General Data Protection Regulation ("GDPR").

1. Information we collect

When you complete our contact or demo request form, we collect the details you submit — typically your name, phone number, email address, company name, and a description of what you need cleaned. If you contact us via WhatsApp, phone, or email, we receive the information you provide in that message.

We also collect limited technical information automatically when you visit the site (such as IP address, browser type, pages viewed, and referring URL) through cookies and similar technologies. See our Cookie Policy for detail.

2. How we use your information

• To respond to enquiries and provide quotes or on-site demos.
• To deliver dry ice cleaning services you have requested.
• To keep records for tax, accounting, and legal compliance.
• To improve our website and understand how visitors use it (analytics only with your consent).

3. Legal basis

We process your information because you have consented (by submitting the form or accepting cookies), because it is necessary to perform a service you have requested, or because we have a legitimate business interest in responding to your enquiry.

4. Sharing

We do not sell your personal information. We may share it with trusted service providers who help us operate the business (for example, email, hosting, and analytics providers) under appropriate confidentiality obligations, or when required by law.

5. Retention

We keep enquiry and customer records only for as long as needed to provide our services and meet legal obligations, after which they are deleted or anonymised.

6. Your rights

You have the right to access, correct, or delete the personal information we hold about you, to object to certain processing, and to withdraw consent at any time. To exercise these rights, email us at tiaanbotha5463@gmail.com.

7. Security

We use reasonable technical and organisational measures to protect your information, but no method of transmission over the internet is completely secure.

8. Contact

CryoClean Solutions
10 Tsessebe Avenue, Nimrod Park, Kempton Park, Gauteng, 1619
Phone: 084 405 6614
Email: tiaanbotha5463@gmail.com